[ How To ] Perform Hard Reset

To perform a hard reset on a computer with a removable battery, use the following steps:

1. Turn off the computer.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
4. Unplug the AC adapter from the computer.
5. Remove the battery from the battery compartment.
6. Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
7. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
8. Press the Power button to turn on the computer.
9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

To perform a hard reset on a computer with a sealed or non-removable battery, use the following steps:

1. Turn off the computer.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
4. Unplug the AC adapter from the computer.
5. If your notebook is listed in the table below, use the instructions specific to your computer. For all other notebooks, press and hold the Power button for 15 seconds to shut down the notebook.
   
   NOTE:
   Pressing the Power button for 15 seconds is effective for most notebook models. The designated button combination varies by model and production date. If your computer is not listed below, refer to the User Guide for your specific model for the proper button combination.
   
   HP ENVY 17 2D and 3D
   Press and hold the Power and Beats buttons for 8-10 seconds.
   
   HP ENVY 15-3000 series
   Press and hold the Power and Beats buttons for 8-10 seconds.
   
   HP ENVY 14 Spectre
   Press and hold the Power button and the Mute button (on the right side of the palm rest) for 8-10 seconds.
   
   HP EliteBook Folio 1040 G1
   Press and hold the Power and Mute buttons at the same time for 15 seconds, or until the computer restarts.
   
6. Plug the AC adapter back into the computer, but do not connect any of the peripheral devices.
7. Press the Power button to turn on the computer.
8. If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.